Thursday, August 30, 2007

Changes

I don't know why, but today just feels like a day to post a new blog, perhaps because I am pissed as hell at the phone company. They introduced a new phone plan -- 250 minutes for $20 for overseas calls. Whoo hoo -- I was excited. I could call my husband who is in Iraq and talk for a full 4 1/2 hours per month for only $20. About time someone thought about those serving overseas and their loved ones back home, instead of sucking our blood to the tune of .64/minute. After waiting a full 48 hours to get the service in place, I tried to use it this morning.

"The country code you are trying to call is not on the plan." What do you mean, "not on the plan?" Bullshit! I pulled up the website, looked up the country codes -- there it was, big as life...9-6-4! I called the phone company. Now that is an irritating experience in and of itself. Not only are you listening to the plethora of options that are available, but you actually have to choose, several times. I hate all this automation. After about 10 minutes, I get a real, live person. After telling them my name, address, last four digits of social and my problem, they transfer me. Only to have to tell the same thing over to the next dimwit on the line. I'm told this time that I need to be transferred yet again, only this time they cut me off! Are you feeling my pain yet????

So, again, I call. Go through the prompts. When I get a real live person, I explain that this is the 3rd time that I have gone through this rigamarole. I suspect they sense my pissed -ness. She apologized before asking me all my information again. Is there no God????!!

She looks up all my info and assures me that I have just made a dialing error. Thank goodness for small favors. I thank her and hang up. I decided to try the new way of dialing. However, the prompts on the phone tell me to dial the way I WAS dialing. So, I do it, highly suspicious of what is happening. Again, I hear "The country code you are trying to call is not on the plan."

Duped! I call back the phone company. What the hell is this?? They check out the numbers I'm dialing and yes, 9-6-4-7-9 are on there. Oh, this is a cell phone --too bad, so sad. Cell phones can't be called. Well, let's see, do you think our men in the armed forces have a land phone in their tents??? Obviously, this was designed not for those of us who have already made umpteen sacrifices for our country but for others.

Pity -- they had a chance to make a real difference, and they chose to make a buck!

2 comments:

Kuwaitia said...

that is complete and utter bullshit. you think they could have mentioned that when you paid for it?? I HATE CHARTER!

Anonymous said...

Loved your insights dear one! You ARE very funny in the midst of all your pain!